Allegis is the trusted leader in recorded statement transcription and supporting online services for large and small businesses—and has been for more than 27 years.
The Allegis Difference
We distinguish ourselves in three important ways:
Capacity – By retaining the largest group of domestic based and experienced recorded statement transcription specialists we are able to handle large volumes of orders and scale our transcription team to reliably tackle fluctuations in order volume.
Security – Protecting our customers’ information is imperative. Our proven, unparalleled enterprise-grade security systems and processes ensure protection of all sensitive data.
Flexibility – Allegis adapts to customer workflow realities through a variety of turnaround and service options, all included as standard features.
These three areas of focus serve to set Allegis apart from the competition and position the company as a leader in recorded statement transcription and supporting online services.
Careers
Allegis offers the consistency and stability of a profitable and growing company built on the success and values developed over 27 years in business. Our most valuable asset is our people: talented and dedicated transcriptionists are led by dynamic, innovative thinkers who care about doing great work that helps others. Together we create a culture that’s great for all and are proud to provide the highest quality transcription service in the nation. Come work with us!
Email us at icjobs@allegistranscription.com
Leadership Team
The bulk of the Allegis’ success rests on our people and our carefully designed organizational structure. We are small enough to provide our customers with direct access to our leadership team, while large enough to provide the security, service, scale, and technology benefits of a much larger company. Our leadership team brings invaluable experience and expertise to the company, each person holding a unique skill set to bring balance to our diverse team.
Karla Ellison
VP Operations
Karla Ellison
VP Operations
As Vice President of Operations, Karla provides Allegis with expert knowledge of the transcription business and the P&C insurance industry. She has been with the company since 1998. Karla has an extensive background in business operations previously holding the positions of Operations Manager, Director of Operations, General Manager, and her current role as VP of Operations.
As a subject matter expert, Karla has developed management strategies and tools particular to the field of transcription that have led to business success. In addition to standards of efficiency and quality, her success also includes the ‘customer-first’ culture at Allegis and her proven skill of building lasting customer relationships and win-win contract negotiations.
Mark Horton
Information Technology Operations
Mark Horton
Information Technology Operations
Mark oversees Allegis’ information technology operations and is responsible for managing the company IT systems on an ongoing basis. Over the more than 18 years he’s worked with Allegis, he virtualized the company’s IT infrastructure and implemented the security protocols, which meet or exceed industry standards. On an on-going basis he also updates and implements business continuity changes and manages company IT projects.
Mark is the founder and president of Teal Group Technologies, LLC. His company provides information technology management services to small and medium sized companies. Mark has over 20 years of experience in IT infrastructure and his areas of expertise include project management, technical consulting, and managing IT departments.
Alexis Allen
VP Talent
Alexis Allen
VP Talent
As Allegis’ VP of Talent, Alexis is responsible for curating Allegis’ transcription teams and assuring that the processes and standards for their management maintain our place as industry leaders in customer service, reliability and quality. She brings 20 years of organizational development experience across diverse businesses to Allegis. Beginning in Human Resource management within the high-tech industry, Alexis was responsible for recruiting and hiring start-up work forces, and successfully building unique and lasting cultures of excellence. Upon her move to direct-to-customer businesses, she added Customer Service Management to her leadership profile.
Alexis is also a contributing member of the business strategy team, working with senior management and the Board of Directors to further Allegis’ strategic directives. Prior to Allegis, Alexis was the five-year term Vice President of Products & Services for Full Circle Inc.
Debbie Dolen
Production Director
Debbie Dolen
Production Director
As Allegis Production Director, Debbie manages the systems and individuals responsible for the company’s high levels of quality and production. She has been with Allegis for 22 years, first as a lead transcriptionist, and for the past 12 years in operations. Debbie’s training as a court reporter, her strong command of the English language, and her expertise in P&C transcription production make her a valuable asset to our management team.
Debbie oversees the work of our team members that coordinate workflow and provide quality assurance. She ensures our more than 375 transcriptionists consistently meet or exceed our high production and quality standards. Debbie has been integral to the front- and back-end development and evolution of our Work Management Software, and is responsible for its effective use and integration into our workforce.
David Sandstrom
Customer Service Manager
David Sandstrom
Customer Service Manager
As Customer Service Manager, David is the primary liaison for Allegis customers, working to ensure their requirements are met and expectations exceeded, beginning with initial account set-up to daily processing needs. He has been with Allegis since 2006 and in that time has developed an in-depth understanding of the property and casualty industry and also brings the customer service perspective thorough hands-on experience within Allegis operations. These talents make David an expert at anticipating and understanding the needs of our customers.
David came to Allegis with numerous years of customer experience in the audio visual arena and built upon this by acquiring extensive knowledge of computer technology. His ability to understand technology and efficiently translate problems into clear solutions delivers skilled technical assistance for customers. Additionally, David provides desktop support for employees and supervises the Allegis network. As Customer Service Manager, he oversees submission of files through multiple protocols and tracks order processing within our proprietary system to ensure our transcripts are returned on time. David is also responsible for managing service processes and standards established to provide Allegis customers with the highest level of fast and friendly service.
